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Disclosure Statement:
KU Card Account Holder’s Liability for Unauthorized Purchases
If a University ID card (KU Card) containing account
information is lost or stolen, the KU Card account holder is responsible for
no more than $50 in unauthorized Beak ‘Em Bucks card purchases, provided the
card is reported as lost or stolen to the KU Card Center within two business
days after learning of the loss or theft. Once the card is reported as lost
or stolen, the Beak 'Em Bucks account will be inactivated.
If the KU Card account holder fails to notify the KU Card
Center within two business days after learning of the loss or theft of the
card, but does notify the KU Card Center within 60 days of when on-line
access is available to information showing unauthorized card purchases, the
KU Card account holder's liability for unauthorized purchases shall not
exceed $500.
If the KU Card account holder fails to report an unauthorized
card purchase within 60 days of having access to the transaction history,
then the account holder's liability for unauthorized purchases may have no
dollar limit.
Transaction history is available to the account holder 7
days/week, 24 hours/day via the Kyou portal at www.ku.edu.
Notification
Procedure for Lost or Stolen Cards or Unauthorized Card Use
Notice of lost or stolen cards or of unauthorized card use
should be reported immediately to the KU Card Center, 1301 Jayhawk Boulevard,
Kansas Union, Level 4, Room 444, Lawrence, KS 66045, (785) 864-5845.
Notice may be given by phone, in person, or electronically via
the Internet. The KU Card Center is open Monday through Friday, 8:00 a.m. –
4:00 p.m. After hours calls will be forwarded to a mailbox where a message
can be left and will be picked up by the KU Card Center on the following
business day. Seven days/24-hour support is also available by visiting www.ku.edu. Select the Kyou portal button and
follow the steps for reporting your card lost or stolen via the
"Finances" tab. Immediate deactivation of your card will occur when
reporting it lost or stolen via this Internet site.
Refunds
·
Beak ‘Em
Bucks refund requests must be submitted on the Request
for Refund form and submitted to the KU Card Center, 1301 Jayhawk
Boulevard, Kansas Union, Level 4, Room 444, Lawrence, KS 66045.
·
Refund
requests from all student KU Card account holders are accepted when the
student graduates, withdraws, or transfers from the university. Proof of
withdrawal or dismissal is required.
·
Refund
requests from faculty and staff are accepted upon termination from the
University.
·
Refunds
are processed when:
o
the
account balance is $15.00 or more AND
o
a
Request for Refund form is submitted
·
A $15.00
administrative fee will be charged to all accounts when they are closed.
·
If you owe
the university any money, the balance of your refund will first be applied to
your tuition and fees account to satisfy any outstanding balances.
·
If a
request for refund is not received within 12 months of leaving The University
of Kansas, the balance of funds in your Beak ‘Em Bucks account will be turned
over to the State Treasurer’s Office as unclaimed property. http://www.kansascash.com/prodweb/up/index.php
Error Resolution Procedures
As soon as the account holder believes there is a discrepancy
with a transaction on his or her transaction history or receipt, or would
like more information about a transaction listed or the receipt, the KU Card
Center needs to be contacted. The account holder must contact the KU Card
Center immediately or no later than sixty (60) days following on-line access
to the transaction history containing the discrepancy. Contact the KU Card
Center, 1301 Jayhawk Boulevard, Kansas Union, Level 4, Room 444, Lawrence, KS
66045, or (785) 864-5845, or kucard@ku.edu
·
Include
the account holder’s name, 16-digit card number, and student ID number (if
applicable).
·
Describe
the transaction in question and explain as clearly as possible the
discrepancy.
·
Indicate
the date, time, and dollar amount of the transaction.
·
If an
account holder makes an oral request, the account holder will be advised to
submit the question in writing within 10 business days.
The KU Card Center will inform the account holder the results
of its investigation within 10 business days after learning about the
discrepancy from the account holder and will correct any error promptly. If
necessary, an additional 45 days may be used to investigate the discrepancy.
If the KU Card Center elects to do this, the account holder's account will be
credited within 10 business days for the amount of the discrepancy so that
the account holder will have use of the money during the time it takes to
complete the investigation.
If the account holder is asked to put the discrepancy in
writing and the KU Card Center does not receive it within 10 business days,
the account may not be credited. If the KU Card Center finds there was no
error, the account holder will be sent a written explanation within three
business days after the investigation is completed. The account holder may
ask for copies of the documents used in the investigation.
Disclosure of
Accounting Information to Third Parties
The University will disclose information to third parties
about the account holder's account or the transfer made only: (1) in order to
comply with court orders or other applicable laws, or (2) if the account
holder gives written permission.
Documentation of
Transfers
If the point-of-sale terminal/card reader is equipped to
provide a receipt, the account holder will receive a receipt at the time of
the purchase. The account holder will also have on-line access to their KU
Card account activity for the preceding quarter, at a minimum.
University's
Liability for Failure to Make Transfers
If we do not complete a transfer to or from the account
holder's account within a reasonable period of time or in the correct amount
according to our agreement with you, we will be liable, to the extent
permitted by Kansas law, for your losses or damages. However, there are some
exceptions. We will not be liable, for instance:
·
If,
through no fault of ours, the account holder does not have enough money in
his or her account to make the transfer.
· If circumstances
beyond our control (such as fire or flood) prevent the transfer, despite
reasonable precautions that we have taken.
· If, through no fault of
ours, there is a delay in transferring data from another computer system to
the KU Card computer system.
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