Disclosure Statement: KU Card Account Holder’s Liability for Unauthorized Purchases
If a University ID card (KU Card) containing account information is lost or stolen, the KU Card account holder is responsible for no more than $50 in unauthorized Beak ‘Em Bucks card purchases, provided the card is reported as lost or stolen to the KU Card Center within two business days after learning of the loss or theft. Once the card is reported as lost or stolen, the Beak 'Em Bucks account will be inactivated.
If the KU Card account holder fails to notify the KU Card Center within two business days after learning of the loss or theft of the card, but does notify the KU Card Center within 60 days of when on-line access is available to information showing unauthorized card purchases, the KU Card account holder's liability for unauthorized purchases shall not exceed $500.
If the KU Card account holder fails to report an unauthorized card purchase within 60 days of having access to the transaction history, then the account holder's liability for unauthorized purchases may have no dollar limit.
Transaction history is available to the account holder 7 days/week, 24 hours/day via the Kyou portal at www.ku.edu.
Notification Procedure for Lost or Stolen Cards or Unauthorized Card Use
Notice of lost or stolen cards or of unauthorized card use should be reported immediately to the KU Card Center, 1301 Jayhawk Boulevard, Kansas Union, Level 4, Room 444, Lawrence, KS 66045, (785) 864-5845.
Notice may be given by phone, in person, or electronically via the Internet. The KU Card Center is open Monday through Friday, 8:00 a.m. – 4:00 p.m. After hours calls will be forwarded to a mailbox where a message can be left and will be picked up by the KU Card Center on the following business day. Seven days/24-hour support is also available by visiting www.ku.edu. Select the Kyou portal button and follow the steps for reporting your card lost or stolen via the "Finances" tab. Immediate deactivation of your card will occur when reporting it lost or stolen via this Internet site.
Refunds
- Beak ‘Em Bucks refund requests must be submitted on the Request for Refund form and submitted to the KU Card Center, 1301 Jayhawk Boulevard, Kansas Union, Level 4, Room 444, Lawrence, KS 66045.
- Refund requests from all student KU Card account holders are accepted when the student graduates, withdraws, or transfers from the university. Proof of withdrawal or dismissal is required.
- Refund requests from faculty and staff are accepted upon termination from the University.
- Refunds are processed when:
- A $15.00 administrative fee will be charged to all accounts when they are closed.
- If you owe the university any money, the balance of your refund will first be applied to your tuition and fees account to satisfy any outstanding balances.
- If a request for refund is not received within 12 months of leaving The University of Kansas, the balance of funds in your Beak ‘Em Bucks account will be turned over to the State Treasurer’s Office as unclaimed property. http://www.kansascash.com/prodweb/up/index.php
Error Resolution Procedures
As soon as the account holder believes there is a discrepancy with a transaction on his or her transaction history or receipt, or would like more information about a transaction listed or the receipt, the KU Card Center needs to be contacted. The account holder must contact the KU Card Center immediately or no later than sixty (60) days following on-line access to the transaction history containing the discrepancy. Contact the KU Card Center, 1301 Jayhawk Boulevard, Kansas Union, Level 4, Room 444, Lawrence, KS 66045, or (785) 864-5845, or kucard@ku.edu
- Include the account holder’s name, 16-digit card number, and student ID number (if applicable).
- Describe the transaction in question and explain as clearly as possible the discrepancy.
- Indicate the date, time, and dollar amount of the transaction.
- If an account holder makes an oral request, the account holder will be advised to submit the question in writing within 10 business days.
The KU Card Center will inform the account holder the results of its investigation within 10 business days after learning about the discrepancy from the account holder and will correct any error promptly. If necessary, an additional 45 days may be used to investigate the discrepancy. If the KU Card Center elects to do this, the account holder's account will be credited within 10 business days for the amount of the discrepancy so that the account holder will have use of the money during the time it takes to complete the investigation.
If the account holder is asked to put the discrepancy in writing and the KU Card Center does not receive it within 10 business days, the account may not be credited. If the KU Card Center finds there was no error, the account holder will be sent a written explanation within three business days after the investigation is completed. The account holder may ask for copies of the documents used in the investigation.
Disclosure of Accounting Information to Third Parties
The University will disclose information to third parties about the account holder's account or the transfer made only: (1) in order to comply with court orders or other applicable laws, or (2) if the account holder gives written permission.
Documentation of Transfers
If the point-of-sale terminal/card reader is equipped to provide a receipt, the account holder will receive a receipt at the time of the purchase. The account holder will also have on-line access to their KU Card account activity for the preceding quarter, at a minimum.
University's Liability for Failure to Make Transfers
If we do not complete a transfer to or from the account holder's account within a reasonable period of time or in the correct amount according to our agreement with you, we will be liable, to the extent permitted by Kansas law, for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
- If, through no fault of ours, the account holder does not have enough money in his or her account to make the transfer.
- If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
- If, through no fault of ours, there is a delay in transferring data from another computer system to the KU Card computer system.
